Disintermediation and the Imagination
TO KIVA.ORG,
MY WIFE AND I STARTING ALREADY A PALM OIL FARM IN EAST-MALAYSIA (BORNEO), WE PLANT ALREADY 440 PALM TREES, BUT TO RUN A PROFITABLE BUSINESS HER WE NEED TO PLANT MORE TREES, WE HAVE OUR OWN LAND HERE, BUT IT IS A VERY RURAL AREA, SO WE HAVE TO CUT SOME SMALL FRUITTREES AND MAKE A ROAD ALSO TO OUR LAND, SO MY QUESTION NOW IS CAN WE ASK KIVA.ORG TO SUPPORT TO GET/MAKE A LOAN FOR US?
THANKS FOR YOUR TIME,
DIRK
MALAYSIA
Usually these emails come in ALL CAPS (for emphasis?). Some of them probably legitimate requests. Most of them are probably scams of the 419 variety. A palm oil farm? Sounds fascinating. I wish I could get involved. But I can't right now.
International, disintermediated Internet lending of the Prosper.com variety right now remains a pipe dream for the Kiva team. At first glance, it's definitely what we are all about. The mission of Kiva is 'to connect people through lending to alleviate poverty." The Internet is an incredible tool for removing layers of intermediation and connecting people who might not ever meet in the physical world. Lending is a binding tool to create lasting financial and emotional connections. We are seeing that every day on the site.
Microfinance is largely about banking the unbankable and providing low cost financial services to those left out of the formal financial system. The first seven borrowers on the site were unbankable. Jess and I couldn't send them funds via PayPal to an isolated village outside of Tororo Uganda. Still, we found a way to bank them. How? We went through a pastor who served as the critical connector between the bank and the first Internet lenders. "That's nice" any expert we talked to said. "But how is that going to scale?" Certainly we couldn't hire pastors in thousands of villages across Africa and beyond....
Prosper.com relies upon a few systems in the US that are not largely available in most of the developing world. First, they rely on electronic transfer to deliver funds. Lenders and Borrowers on Prosper transact through bank transfers connected to the web. This allows a lender to send money directly to a borrower with little intermediation. Second, they rely on a well developed credit rating system. FICO scores help lenders on Prosper differentiate between credit worthy borrowers and other less reputable investment opportunities. Last, they make use of a robust network of collections agencies which come calling on borrowers who fail to repay. None of these three exist in most of the places where we work.
So we looked to microfinance institutions (MFIs) as a more scaleable solution. MFIs serve all three needs nicely. First, they provide a hub for funds distribution. We can send MFIs cash through wire transfers who then distribute cash to isolated persons. Second, MFIs create a de-facto credit rating system through local reputational collateral. MFIs are deeply ingrained in communities and make use of an often informal sense of credit worthiness. Lastly, MFIs serve as collection agencies. There is nothing more motivating for collection than one's local reputation, relationship to a group and the prospect of future access to larger loans. MFIs are Kiva's answer to the more developed systems available in the USA.
So, will Kiva ever be able to provide truly disintermediated lending opportunities? Might we ever be able to get our funds right to someone like the Palm Oil Farm in Malaysia? The answer is , hmm, maybe.
Jess graduated two weeks ago. I had a lot of time to sit around with my family and read. I picked up Forbes Magazine. A cover story on African business reads:
With few banks around the continent, mobile networks pick up the slack. A South African company called Wizzit allows rural farms and other employers to pay their workers in credits that are good on a credit card or via cell phone. People can send one another money over the network or withdraw sums from a cash machine. With 160,000 users, stores are already using Wizzit to accept cell phone payments.
I heard about Wizzit this January and my mind raced. A few days later I heard of similar services across East Africa. In Kenya, Safaricom is following suit and so is K-Net in Uganda. Cell phones are life in East Africa. Sometimes it can feel like nothing works in East Africa -- except mobile. Even the poorest, most remote towns in Uganda are colored red and yellow with the Celltel brand. It seems like everything the govt touches goes to hell. Celltel, a banner to privatization, is thriving.
My imagination fades into the future. Can Kiva one day enable a loan directly to a Ugandan phone? It might not be so far off. Hold on Dirk.
Nice idea
An idea you mentioned is that MFIs can serve as a credit rater but not necessarily a loan administrator to graduated borrowers. MFIs will need to be compensated for this service so we will have to think about how to make it work financially for all parties.
The holy grail is to figure out how to do credit ratings without any institution involved, but like I said, that is a pipe dream.
Thanks for the comment
matt
KIVA, "critical-connectors", & Second Life,
KIVA has just opened an unofficial presence in Second Life. In January, I helped found the Non-Profit Global Network in Second Life. Sometimes it's the expense of connecting on-the-ground local information with the resources and intentions of donors and investors. A presence in Second Life could help connect the neighborly pastor, practitioners, NGOs, etc. -- these "critical connectors" -- with investors/donors.
I'm Dr. Leslie Jarmon / aka Bluewave Ogee in Second Life. I am involved in using Internet virtual world environments (Second Life) to complement and extend international development efforts. A growing number of non-profits are joining the growing number of corporations and educational institutions to leverage the powerful communication affordances of Second Life. Please contact me if you are interested. In the 80s, I served as Regional Coordinator of the Micro-Enterprise Development Initiative for Latin America and the Caribbean with the U.S. Peace Corps. I am a Senior Lecturer on the faculty at The Graduate School of the University of Texas at Austin. I have designed and taught graduate courses since 1998 here at the University of Texas at Austin's Professional Development & Community Engagement Program. In Fall 2007 I will teach a pilot graduate course held largely in Second Life called Communicating Across Disciplinary Cultures in Second Life. My research interests focus on Second Life and communication, technology, education, culture, and applications for developing countries. I also served three years as Community Outreach Officer for the Science, Technology, & Society Program at UT-Austin where I was Principle Designer of the Nanotechnology Civic Forum and of the "nano scenario" civic engagement model. I coordinate the Business Across Borders programs for the McCombs School of Business Plus Program. I am looking forward to working with anyone interested in exploring social entrepreneurship opportunities in Second Life. Contact email: LJarmon@mail.utexas.edu. In Second Life: Send IM to Bluewave Ogee (that's me). 512-232-3617. Office of Graduate Studies. The University of Texas at Austin. Austin, Texas USA.
Mobile / Branchless Banking
Indeed, there are numerous examples of branchless banking underway in Kenya [M-PESA] and the Philippines [Globe, G-Cash]. Kiva should explore ways to sync portfolios with MFIs doing similar work. I'd be very keen to see Kiva add value here.
Mobile will be the answer
First off, this is an excellent summary of what it takes to make the system work and why it works.
One of the most dynamic speakers at TED Global last month, Herman Chinnery-Hesse, stated that he was trying to build the first carrier-agnostic and bank-agnostic mobile payments system for Africa. Imagine the possibilities if you could transfer money without worrying about specific banks or if the other person had the same phone carrier. That's a big statement, but it's coming from a guy with some serious street cred in African software circles. He also has the right idea, if he can execute on it, it'll blow everything away.
Now, even if he doesn't get this done, the precedents for mobile payments and a way of tying some kind of credit worthiness to accounts is feasible. When traditional banking, which is too expensive for the micro-entrepreneurs that Kiva deals with, fails - then the answer is non-traditional banking and payments. This is being done already through mobile services like those you mentioned.
How to Turn a Pipe Dream into a Nightmare
As a former Prosper lender, I have just one piece of advice. Run, don’t walk, away from the Prosper model as fast as you can! It is not a pipe dream, it’s a nightmare! If Kiva ever attempts to adopt a Prosper-style of lending for microlending in developing countries, it will be the kiss of death to Kiva as we know it.
For starters, I have to take issue with all three points you make about Prosper. First, even though electronic transfers are involved, individuals do not lend to individuals on Prosper. Prosper lends to its borrowers. It acts as a hub and the “lenders” simply buy a piece of the action through competitive bidding. Second, the FICO scores displayed by Prosper for borrowers grossly underrepresent the actual default rates for each credit rating. To continue using the FICO credit grades along with the accompanying default rates, as if the same default rates should be expected for Prosper loans verges on the criminal. Third, collections on delinquent borrowers are abysmal. Payments on sales of defaulted loans are pennies to the dollar.
In addition, the groups system adds essentially no value to the lender. In virtually all cases, they add no useful information or increased likelihood of the loan being repaid. The primary benefit in most cases has been to act as a cash cow to the group leaders.
The overarching net result of the Prosper model is lenders are led to believe the risk of losing their investment is far less than the demonstrated reality of online P2P lending to strangers through Prosper actually is. Far too many lenders are learning this lesson by experiencing rampant delinquencies on the way to defaults, resulting in net losses from their initial capital investments. If the failures of Prosper are so prevalent with these so-called advantages of the US market, how in the World can this model be expanded beyond its borders?
If you still want to emulate a profit-driven online lending model, think more along the lines of Zopa. From the “lender” perspective, I see the basic difference between the two is Prosper manages one-to-one lending while Zopa manages one-to-many lending. Zopa does its due diligence on the loan applicants then groups them by risk and term. Then they let the bidding begin. The analogy I could see for Kiva would be to offer “MFI group loans.” Kiva could offer a larger amount (e.g., $5,000 increments) to a particular MFI for a specified time period. Kiva also would rate the risk of this loan using its five-star or similar system. The MFI then could lend this block of cash to several borrowers as they saw fit. Whether or not this type of loan to MFIs includes interest payments would up for discussion.
As far as Wizzit and related technologies go, cheer on the MFIs to adopt whatever helps them facilitate financial transactions with their borrowers in their unique contexts. They are the hubs in their settings, not Kiva. These technologies have tremendous potential to expand and streamline routine financial transactions. Unfortunately, they do nothing, IHMO, to reduce the risk of an inherently high-risk enterprise.
Thanks
Richard:
I'm just now learning that people comment on my blog. I hadn't seen this post. I would like, if we can pull it off one day, to disintermediate as much as possible. There is a lot of upside to be gained by disintermediating, but a lot of risk as you well articulate. We're not necessarily as excited about the for-profit motive, more so the human connection motive. I don't have much prosper experience personally, so thanks for the feedback.
Stay in touch
matt









Dirk may have to wait...
I suppose alumni/ae of microlending programs through Kiva's field partners have established a kind of local credit rating-- that's a start. And people who've been through the borrowing/repayment cycle several times are not likely to simply bolt, or to default casually.
But here's my problem... in the absence of a lending partner on the ground, the lender here in the rich world has no way to handle collections other than relying upon the borrower's conscientiousness. So unless you can figure out that piece, I think direct lending to individual borrowers isn't that likely to take off. You're still dependent upon the partner to provide that reputational capital you mention. (Unless Kiva could become the Experian of the microlending world, issuing "Kiva scores" instead of FICO scores?)
The only thing I think of to really engage direct lending would be some kind of "advanced borrower" program that Kiva could help some of its partners administer, where people who didn't need some of the other kinds of support provided by NGOs that microlend could still have loans publicized and get money. And then you lose visibility, unless you get into something like needing X number of high-Kiva-score borrowers to provide an endorsement or even to stake their rating on a borrower before he or she is allowed to post a loan on the Kiva Direct Borrowing program.
In fact, what's interesting about that is, kiva-scoring borrowers could actually give you some information that you "own" i.e. some value you bring to the microlending system beyond just more funding for loans. Of course, this would require reliable ways of identifying and tracking borrowers, making sure money is borrowed for the stated purpose (if you care about that), etc..
I think, though, that there's still plenty of good to be done doing the work you're already doing-- just scale the thing you have, then worry about new things later. Note that this isn't like business, in the sense that if Kiva gets competitors working in overlapping spaces, that's a good thing, until and unless we wind up with more money to be lent than there are borrowers.