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Matt Flannery is the co-founder and CEO of Kiva.
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Escheat me

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I'm on my way home from DC to SFO. The window seat right behind the exit row. You know the seat without any seat in front of it? Nice.

This blog entry is about stored value -- yours and ours. Kiva is an example of a "stored value system." By that, I mean that we are storing value on others' behalf. More specifically, we are holding funds for you. Other examples of stored value systems are Western Union, PayPal, Itunes, the New York Subway system and more. There are pluses and minuses involved in running such a system.

Just recently, Kiva formed an LLC subsidiary. A "for-profit", if you will. Let's let that sit in. Ahh.

I'm sure the euphemistically named KivaFriends community loves this idea. (I'm just playing around KF, you are not euphemistically named. You really are friends, right?)

The name of the LLC is "Kiva User Funds, LLC". It's a shell company that we now use to house every penny that belongs to our users. It has no employees and all revenue it generates is donated to the nonprofit "Kiva Microfunds" which owns the LLC. It has one revenue stream, the interest accrued off the funds stored in the savings account used to house the user's money. (some people call this "float")

Why did we form this entity? Not for profit's sake. We will accrue no additional revenue, only additional cost, because of this move. Kiva Microfunds previously housed our users' funds in a savings account of its own. This posed a risk, our accountant advised. By housing user funds in the same entity, their fate was intimately tied to the fate of our nonprofit. If our nonprofit ever encountered financial difficulty, the funds would be less protected. For instance, if an angry ex-employee sued us (victoriously) for millions, the funds could be seized. Creating a separate LLC was a preventative move in case something crazy like this ever happened.

Why do we have user funds to be housed at all? First, there is an up-to-30-day lag between when a user makes a loan and the funds are sent overseas. Second, alhough our users don't get their money back until the end of a loan (usually 10-12 months), Kiva is collecting repayments from our Field Partners quarterly. Third, often users leave money in the still in the system after it is repaid. When this happens, the funds stay stagnant in the US savings account.

The first point is relatively non-controversial, so I'm not going to elaborate. Point two is possibly controversial though, so I'm going to elaborate. The system was designed this way to reduce the number of bank wires between Kiva and Field Partner. Bank wires often cost around $40. So we decided to bill quarterly. However, we wanted our users to hear about entrepreneur repayments in real time. Thus, we we let our Field Partners post repayments at any frequency they chose. However, we bill them quarterly. The lag between recorded entrepreneur repayments and the funds arriving in our USA account means that we can't pay our users back at the moment a repayment is recorded on the site. We could conceivably have designed it so we paid out quarterly, but that seemed overwhelmingly complex for my burdened 2005 brain. I'm feeling a little lighter lately and we have many more brains behind us. Thus, later this year we will release a system that pays out monthly to our users. This will unleash an exciting amount of liquidity to the marketplace.

The third point is growing in importance. Our users are leaving their money in the system too much. Too much for what? Too much for the good of the entrepreneurs we are trying to serve. Last time I checked, approximately 40% of all repaid monies were unused and remained in our bank account -- in the form of "Kiva Credit". 50% has been relent and 10% withdrawn. That means that a sizeable amount of users have money that needs to be used. They could lend it to help someone who needs it, or they could at least withdraw it and buy a meal. Either would be better than the present reality of stagnant funds.

We have no expiration policy for this kind of stagnant Kiva Credit. In the last year, as an amateur lawyer, I've waded into the area of law we know as "escheatment" (pronounced uh-sheet-mint). escheatment has to do with what you do with other people's money when they don't claim it. For instance, what should a landlord do with a renters' deposit if the renter leaves without claiming it? In some cases, the landlord might need to "escheat" it to the government. It all depends and the laws vary state by state. Right now, we escheat your money to nowhere. It just sits there...for all eternity, and we remind you to use it. Once I get our General Counsel hired, we might fix this. We might figure out how to escheat it to someplace much more useful.

And now a final point. Hey you, reader of this blog. You have a lot of value -- stored value. And it doesn't accrue interest. So just do something with it. OK?

No Escheatment

Posted by Eric Schultz at May 11, 2009 09:01 AM

Personally I can't stand the idea of escheatment (BTW, what a crazy word) and someone else getting my money without my explicit permission. Gift cards seem to be the prime example of this. If you don't spend the money soon, they start charging ridiculous monthly fees, confiscate your money for lack of activity or both. Now I understand you're in a complex situation. It does cost money to keep the cash (it shouldn't be a substantial amount though) and you want to get this money back to use. Taking the money permanently away from the lenders doesn't seem like the best plan. Instead how about setting it up so that money left more than a set period of time gets put into a low risk investment, like government bonds or what not. That way you're going to be making money to help cover your costs (or for lending) and not pissing off lenders who might want to use it at some point in the future.

No Escheatment

Posted by Tim McDaniel at May 11, 2009 09:01 AM

I tried to read other blog entries to get background, but socialedge.org's Web software appears to be stunningly crappy, including the truly magnificent error message

Welcome! You are now logged in.

Please log in To access this part of the site, you need to log in with your user name and password.

and demanding that cookies be turned on when they've long since been turned on. So, my apologies if I repeat what you know.

"I'm just playing around [KivaFriends], you are not euphemistically named. You really are friends, right?" I would say that they're really Kiva Fans. That might seem better until you reflect that "fan" is short for "fanatic" and contemplate on Othello's famous last words.

I've been involved in fan discussion for several television series. In my limited experience, fans can be the fiercest critics and the most ferocious defenders. Occasionally the same people at the same time.

Fans can sometimes be conservative, but then again, I've seen many projects being better in their origins than a few years down the pike, and sometimes the fans do see things clearer than the creators.

For example, the topic of paying interest to the lenders. The comments I've seen, and that you've probably seen, indicate that a lot of Kiva fans would be infuriated and driven off by it. What occurs to me is that that MyC4 and Microplace are already into that market. If there's money in it, other businesses will go for it too. All it would take is one Microsoft-class giant coming in with both feet and an interest-paying Kiva would be Netscape versus Internet Explorer. With interest-free lending, Kiva's in a different ecological niche. Fans can tell you at least what they find currently attractive, and this can guide you in realizing what differentiates your ideas from others'.

On the other hand, being too into fan service can harm you. (Omitted example of a character being kept on a TV show because of fan interest without necessarily being a really good idea.)

I think your fans are your biggest customers, the ones you want to retain. There's been recent unhappiness on kivafriends.org on perceived lack of communication, with understanding that Kiva employees are horribly busy. I've seen that, if reasons for a change are communicated to the fans, especially functional reasons, people tend to understand and it calms them.

Sorry if I come off sounding like a tin-pot Polonius with delusions of grandeur, and sorry that I can't give solid general advice.

As for the LLC subsidiary and escheatment: I think the functional reasons are quite reasonab;e when explained. Certainly you MUST check national, state, and local laws on escheatment before doing anything.

-- Tim McDaniel, tmcd@panix.com

Ok, ok

Posted by Shawn Smith at May 11, 2009 09:01 AM

While obviously not, this feels like its written right to us, haha. We hold substantial amounts of money in Kiva unlent at times, as we use these funds for educational programs and other outreach activities with young people - allowing them to directly control the lending process, while building learning experiences around the people they help.

Hopefully a heads up before our money gets escheated somewhere "more useful" ;)

As for Kivafriends....ahh its a funny little universe. Definitely the biggest supporters and HARDCORE evangelists, definitely a highly intelligent group on average. And surely the fiercest critics, as they believe so strongly in what they're supporting, or what they think they're supporting.

LLC subsidiary makes all the sense in the world to me. I would hope Kiva manages to make as much interest as possible off the money we leave sitting around. Wouldn't this substantial and growing sum of money outweigh the costs of it sitting there? Its a store of eventual lending money, and in the meantime it helps Kiva a bit with interest, no?

Ok, ok, we'll try to lend some more of our money...

Invest for the Good of the People!

Posted by Jeremy Stone at May 11, 2009 09:01 AM

So glad you posted again! We've been waiting for an update.

Escheatment might be a bit much, but those of us who believe in the model would probably agree that utilizing stagnant capital is the whole point of microlending in the first place (a la Hernando de Soto). If you have a ratio of unlent capital that remains fairly constant, you should be able to invest some of those funds with little consequence. As mentioned above, short-term, treasury-backed securities could be a better alternative to the savings account, and they are also liquid enough to recycle back into Kiva User Funds if the demands on credit are high.

Alternately, you could develop lines of credit for your Field Partners to draw down for further programmatic lending. As a small business lender for a national CDFI, we sometimes provide capitalized loan funds like this for smaller MFIs and it allows them to continue operations when their normal funding streams are depleted. This may present a liquidity problem, but perhaps that's the price that Kiva lenders have to pay if they are not using their funds.

Ultimately, if you make any of these activities explicit in the terms and conditions that the lenders agree to, you should be legally safe. Philosophically speaking, what you've pioneered is "micro-philanthropy". As such, lenders who aren't receiving any returns on their investments should get comfortable with you using the power of their philanthropy in the field. If it takes them a while to get their money back because you reinvested it, well... it's a good cause. That's why they're with Kiva in the first place.

Full disclosure: I've been applying for your MF Partnership Manager positions, and would love to contribute more than just my lending capital to the Kiva cause. Please let me know if I can!

http://www.kiva.org/lender/jeremy2271 http://www.seedcofinancial.org/aboutus/staff/staff.php?id=340

Dealing with stagnant funds

Posted by Barbara Lamb Hall at May 11, 2009 09:01 AM

Hi Matt,

Hi and glad Kiva is growing so nicely. I remember telling friends with an email blast way back when, that this was going to be big. Glad it is.

For this, <
in the form of "Kiva Credit". 50% has been relent and 10% withdrawn. That means that a sizeable amount of users have money that needs to be used. They could lend it to help someone who needs it, or they could at least withdraw it and buy a meal. Either would be better than the present reality of stagnant funds. >> it would make sense to have a email tickler so when lenders have Kiva credit, they can deal with it -- loan it back out, etc. Since this is a sizeable chunk, perhaps folks don't know or have forgotten about their loan. I may be guilty of this myself. I better go check.

Question/Proposal from a Medical Student about an International Development Project

Posted by Joseph Mega at May 11, 2009 09:01 AM

Hi Matt, I wasn't sure how to otherwise contact you, so I apologize for using this blog to do so. I am a student at Jefferson Medical College in Philadelphia. I am currently working with two other students on a project that we feel has the potential to revolutionize international development.

We were inspired to take on this project when the three of us became frustrated by our inability to make a difference in low-income countries during our time in medical school. We feel there are many other like-minded individuals in high-income countries with very useful skills that could be of great use in the developing world. However, like us, they are committed to something that limits them from contributing financially and from going abroad right now and thus, their skills and passion are not used to their full potential.

Our project proposes that the internet can be extended beyond it's current potential to physically play a role in international development. It can link those with a desire to help to those most in need. We feel strongly that, if properly executed and employed, this project can harness the momentum and energy of sites like facebook and myspace into something meaningful, something that can help deliver aid to the places that need it the most.

I am contacting you specifically because I think Kiva is an amazing project and, after reading about how it developed, I was hoping you could offer me some insight on how we can get our project off the ground. I feel, and have received a good amount of feedback suggesting, that we have a fantastic idea, but at the moment things are static. We have a have a zygote of a project. We have received $5,000 from our school to get off the ground and we have used that to hire a like-minded and ambitious marketing and web-development team. We have all of the ideas but don't know how to see the project through. Each of us is willing to spend as much time as needed on the project, but often aren't sure what our next step should be.

I was hoping that you might be willing to take a look at a one-page proposal we drew up a while ago and recommend what you think might be a next good step. I realize you are extremely busy, but I am optimistic that you might see the potential in this project and our desire to make a change as substantial as the one your site has been able to make. Perhaps this would even be something you would be interested in collaborating on and using as a way to expand the reaches of Kiva.

Any feedback you could offer would be greatly appreciated- even if just to say you don't have time/aren't interested. We all have high expectations but want to make sure this is executed well and that the end result is the ability of more individuals with the means and skills to help others being able to do so. I greatly appreciate your time and hope to hear from you.

Kind Regards, Joseph Mega (joseph.mega@jefferson.edu) Jefferson Medical College Philadelphia, PA

Stored Value

Posted by Jackie Sbrocco at May 11, 2009 09:01 AM

Hi Matt...and speaking of one of the active members of Kiva Friends...there is not much stored value among us...we all anxiously await our Kiva Credits so we can reloan it immediately....and to answser your question...yes we are really friends!! Hoping to see you on April 18th when you are going to be in Philadelphia. QueenOfHearts

What Jeremy said...

Posted by Mark Nelson at May 11, 2009 09:01 AM

Hi Matt. I think Jeremy is giving you good advice with "Ultimately, if you make any of these activities explicit in the terms and conditions that the lenders agree to, you should be legally safe."

I suggest these three things:

  1. Add a clause to the lender agreement saying something like "any funds not claimed by you within 30 days will be relent proportionally across all outstanding lending requests on Kiva at that time, and will not be re-available to you until the end of the next quarter, unless you wish to pay a small early withdrawal fee."
  2. Add an auto-reinvest clause where lenders can check a box requesting that you automatically re-lend their money on their behalf until you hear from them otherwise. Email this as an option to all existing lenders.
  3. Send an email tickler 30 days before you repay a loan, (and again at 2 weeks, and 1 week, if you don't hear back) telling lenders when their money will be available, and asking them to indicate in advance if they want to withdraw their money or reinvest it. State clearly in each case that if you don't hear from them, their silence will be construed as a clear desire that Kiva reinvest their money for them across all outstanding loan requests at that time. Then ask them to designate recipients in advance, now, if they want to play an active role in allocating their funds. Make it clear that this is your preferred position--active participation creates loyal, committed lenders.

Best,

Mark Nelson PACTfund.com--Social Capital for Social Ventures

Kiva Credit

Posted by Steve Thomas at May 11, 2009 09:01 AM

Part of the appeal of Kiva is the degree of control afforded to the lender. While many of us enjoy the hands on approach of quickly relending redeemed funds, perhaps others would take advantage of some automatic rollover feature built into their profile. If I am too busy to check my portfolio I could set my own period, say two weeks after which that money gets reloaned by the standard search criteria - popularity, new/old, male/female, region etc.. Another opt-in could address the issue of whether a lender wants to accept or be eligible for paid interest. Keep the lender in the drivers seat. This may not completely eliminate the problem of stagnant funds but might cut down on complaints about escheat.

takin it to the streets!

Posted by nubra elaine floyd at May 11, 2009 09:01 AM

second saturday network is a grassroots nonprofit promoting african cultural awareness and we have sponsored two trips to tanzania to explore ground level options for global service... encounters with arusha street vendors seeking funds for schooling leads me to think in terms of using unclaimed funds for a grant that would allow us to pay for tour guide courses since they may not see hoped for improvement in their earnings for quite a while but should benefit from learning more about what their country has to offer tourists--how would we go about making such a request?

"dormant" funds

Posted by C Mario Gonzalez at May 11, 2009 09:01 AM

Hi Matt,

Independently of the final use of the funds (escheatment or not) I think meanwhile you should be using those "dormant" funds like a bank would do. In other words, the bank does not ask permission to the depositors for using their deposit money in order to extend loans. The bank just makes sure that they mantain some liquidity to be able to meet any withdrawal from the depositors. So you can probably go ahead and reloan 80% of the funds (or whatever your history shows is reasonnable)and never have an issue with withdrawals.

Cesar Mario Gonzalez

Escheatme

Posted by Chris Bren at May 11, 2009 09:01 AM

I believe if I cannot keep track of my money and I lent it it to someone that can, that individual/organization should be able to make the decisions on how to use it until I claim it or am dead. You are a GOD in this realm, utilize it as you first started down this path, help as many with the least as you can, with what you are able (judginging from results, you ARE able). Your message and path are pure, continue with it.

Escheat

Posted by Steve McIntosh at May 11, 2009 09:01 AM

Could I just have my money back.

Now - not 2 - 3 weeks

Thanks

____________________________ Dear Steve McIntosh,

This email confirms your withdrawal request of $92.00. You can expect the funds to be deposited into your paypal account within 1-3 weeks.