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the more the merrier... maybe not

by Sam Goldman last modified 2008-07-21 10:46

It’s true – India is home to 1.13 billion people.  And no doubt it takes a lot of administrative horsepower to manage all those people in the sprawling, untidy, still-maturing democracy that is India today.

 

Maybe it’s a legacy of the British civil service; maybe it’s something in the water… I don’t know.

 
Whatever it is, the level of bureaucracy is mind-blowing. And, since people casually say that all the time in the abstract, I’m going to get all data-driven and quantitative about it. The craziest part? Most of the examples of this that I’ve experienced recently are from interactions with the PRIVATE SECTOR.

 
Here goes:

  •  I had to sign my name 158 times to open a new HDFC bank account, and the paperwork isn't finished.  I had to stamp every one off those pages with a little corporate stamp that costs $8 down the road and somehow proves that the signatures are legitimate.

 

  • d.light spent over $1500 in legal fees to get the first bank account open; mostly due to back and forths over the exact correct format for upteen board resolutions, some of  which had to be signed by directors living overseas initially.  After all that - YES Bank would only issue me one debit card for the whole company - and they dont have a credit card available for corporates.

 

  • To then get debit cards for my employees I had to write another 68 signatures!

 

  • I had to file a document of over 100 pages in order to get a VAT# in the state of Uttar Pradesh (so that I can sell lights and the government can take their sales tax).  Now we have to go to court and stamp a lot more papers.  the whole process takes about 3 weeks.

 

  • Since arriving here I’ve had 28 checks rejected for having a “bad date” or a “bad signature,” including when the 8 in 2008 was in a slightly heavier ink form, and when my signature loop varied in placement.

 

  • The total number of checks I’ve had rejected during the past 3 decades of life in Pakistan, Benin, Mauritania, United States, Canada, Rwanda and Macedonia? That would be 0.

Its become pretty humorous around the office actually.  I'm starting to like wielding my stamp!

[will upload picture soon - server down :( ]

Welcome to India!

 Posted by kevinkris at 2008-07-24 07:58

Hi Sam,

I seen your email for my donation to dlightdesign.org. Will send a reply.

Welcome to India. With this email i can definitely believe that you are in india. It wasn't used to be like that. May be lot of frauds in the business sector might have made the processes strict.

But it's all testing time for you. I know it's hard time to spend 3 weeks in the process of opening the bank account.

Why didn't you tied up with an indian company to do business? That would have saved a lot of time.

Anyways good luck and all the best for you in india. Between, what is your strategic plan in india now? Mainly for the org business or com business?

Thanks, Kevinkris (Krishna VenkataRama as per email)

Great going

 Posted by Anil Kumar A S at 2008-08-19 10:37

If that is what it takes to open an bank account, imagine the fate of athletes trying to win a gold at Olympics :) Well I have faced all these. Sam you should try nationalized banks like SBI, it becomes lot more easier when you travel to villages plus the process is easier and costs much much lower.

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