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Strategic storytelling and social innovation
Hosted by Michael J. Margolis (September 2007)
Through THIRSTY-FISH, the consulting firm he launched, Michael Margolis helps business and social innovators find the essence of their story and make it real to those constituencies that matter most. He enables organizations to shift perceptions, raise money, and reframe conversations. What do stories have to do with social enterprise?
At its core, social entrepreneurship is about introducing a new story of social innovation – and convincing others to believe in your market-based solution. Too often, the status quo stands in the way of behavior change and idea adoption.
Most social entrepreneurs must ask others to reframe some of the basic assumptions that we all take for granted. That’s why reason alone cannot overcome the intractable forces of culture. You need a story that inspires and emotionally connects to what people care about.
A well-crafted story becomes the platform that allows people to See, Feel, and Believe in what you are doing. By starting with the right story frame, you accelerate the pace at which people will be able to locate themselves and feel drawn into your story.
See
Your story should call people to a higher truth. Help people see something we tend to ignore or overlook. Illustrate a new path where everybody wins. Frame your message around universal needs and aspirations. What do we all deserve or want? Rather than pontificate on the moral value of this truth, develop a point of view that is refreshing, unique, or even provocative. Get people to think from a new perspective.
Feel
Great stories are driven by sincere emotion. This kinetic energy is what engages people, and gets your audience to invest in the outcome of your story. We make choices based on feelings, not reason. Your story must establish an emotive connection, compelling someone into caring and wanting to be a part of what you do.
Believe
Every story is ultimately at the mercy of its audience. They hold the power to judge and perceive your story however they wish. Get clear on the audience you are trying to persuade and take the time to understand their motivations. How will they identify with your story, and why should they believe in your ability to deliver on your promise?
Let's explore key questions as they relate to social entrepreneurs:
• What is the truth at the heart of your story?
• Why would someone feel connected to your story?
• Who do you need to believe in your story?
Join Michael Margolis in the conversation.




Changing the Story
An inequitable social system is inevitably accompanied by social polarization. The pressures of associated economic and social disparities profoundly affect cultural diversity, as cultures tell themselves defining stories of either privilege or deprivation. Conditions affecting the mental health of society’s members follow these respective confining definitions.
The stories we tell about ourselves about ourselves can be restraining or liberating. 1 How can an alternate story challenge communities to stretch beyond the limits of what they unquestioningly accept, so as to let emerge a new and liberating consciousness?
Stories had communal efficacy in tribal societies. Tribal cultures were unified by (and found identity in) the telling of and listening to stories. (Perhaps the limits of individualization are becoming more and more embarrassingly obvious to some, who may start to think of a return to a revised sort of tribalism as a viable social option for today.)
Communal story telling has potential to intimately affect families, thereby conditioning their mental health. In our modern society, there are two main forums for the kind of communal story telling in which families find meaning: school and church. (The Internet is addressing the need for community for many: it remains to be seen whether it can have efficacy beyond association and information sharing.) Of the two, the stronger potential of reaching families in a liberating way resides with the church, where there is greater opportunity for countercultural expression. Some pastors, however, would find partnership difficult and most would be uncomfortable not only in the role of storyteller but also in exploring unknown and (socially and politically) forbidden regions.
Albert Nolan, in his book “Jesus Before Christianity” describes the power of an alternative way of understanding in the healing of the mental illness. In Jesus’ time, the “mental illness” of the poor and outcast – which included a whole class of marginalized in Jewish society – is described as a response to their situation of exclusion and oppression. Jesus was able to affect healing not by any power he brought to the suffering person, but by an infectious faith that evoked faith and hope in the recipient and the community. In other words, he told an alternate story of a loving and compassionate God whose embrace especially extended to the poor and oppressed. A prophet and a man of God now accept a people who had previously accepted their fate as permanently outcast from respectable society and, in their understanding, thereby from God’s love.
Those who truly serve uniquely are positioned to help individuals or families arrive at new stories of hope and uncover heretofore hidden strength, potential and resources.